Below you will find some of the answers to the most common questions, organised by commercial, technical and contractual type. If you cannot find an answer to your question, please do not hesitate to contact us. Our service department will be happy to provide you with all the necessary information.
All our products are designed, developed and manufactured to the highest standards of innovation, design, reliability and ease of use. Our plant solutions are manufactured in accordance with ISO:9001 quality regulations.
You can contact our sales department from Monday to Thursday between 8 a.m. and 12.30 p.m. or between 1.30 p.m. and 5 p.m. and on Fridays between 8 a.m. and 12.30 p.m. or between 1.30 p.m. and 3.45 p.m. . Our operators will put you in touch with your local contact person or take care of your request directly from the head office.
You can download the user manual for your generator from the Download section of the relevant product page. In the manual, you will find information on the maintenance program, with the related codes and the frequency of recommended maintenance operations, as well as the list of consumables that need to be replaced and the procedure to follow.
Only original Claind parts are tested through thorough quality control and approved for use on our gas generators. Avoid the risk of damage or compromised performance from lower quality components by committing to use only those parts for maximum performance.
Most Claind generators only require an annual preventive maintenance visit, however some require more frequent maintenance depending on the model and usage. Contact us for precise information on your generator's maintenance schedule.
There are several ways to get in touch with us:
Contact CLAIND technical support by calling +39 0344 56603 or by writing to service@claind.it.
Fill in the service request form here: http://online.claind.ovosodo.net/it/contatti/.
Browse our FAQ section for a quick answer to your question.
The Claind Team will be happy to assist you.
The serial number (consisting of 5 numbers) can be found on the label of the generator.
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Claind4You is the IoT platform from which you can manage and control your Claind generators independently. Visit the dedicated page for more information or contact us.
